Shipping
Information
Shipment Methods
All items are shipped same day as purchase (or next day depending on the time of purchase)
via USPS Priority Mail (2-3 day delivery within US). Insurance is included in the shipping amount.
Shipments outside the United States are made via USPS airmail, insured.
Expedited shipping is also available. Expedited shipping via FedEx also available by request. Please call for FedEx shipping rates. To see the exact shipping charges to your address,
simply login and place item(s) in your shopping cart. You will see the shipping charges prior
to making payment. Shipping charges are combined for multiple items for great savings.
Insurance
All packages are insured by a third party insurance company.
Sales Tax
A sales tax of 9.25% will be applied to all items shipped to locations in the state of California.
International Customs Duty information
Shipments to any country other than the United States may be subject to import charges, custom duties, fees or taxes applied by that country. The customer is responsible for any and all applicable charges.
(Please note: We do not declare our items as a "gift" or for a reduced value on customs forms).
Exchange / Return Policy
All items are fully guaranteed to be authentic and as described. In the unlikely event of dissatisfaction, we will gladly exchange or refund any unsatisfactory item you return by pre-authorization. All stock items (excluding special orders) can be returned within 7 days of receipt. Merchandise must not be returned unless pre-authorized, with original invoice, in the original condition and our stamp still applied* (information on stamp below). We will replace the item, if replacement is available. Otherwise, we will refund the full amount of purchase price (excluding shipping).
Damage Claim: We pack all items professionally and securely for a safe arrival. In the case of damage, please contact us immediately for claim process instructions. All claims must be made within 7 days of receipt. Please keep all packaging (shipping box), etc., until the claim process is completed.
*Stamp Information: We apply a rubber stamp mark to all Royal Doulton pieces for verification of sale by Grand Dezign. Returns will not be accepted if the stamp mark is removed. (The stamp mark does not damage the item in any way. It is very easy to remove with a soft damp cloth).
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